Operations

Service Lane System

Trust but verify with video proof of customer car condition

Reduce false claims in the service lanes beyond a shadow of a doubt. Our video system is installed at the entrance of the service bays and captures detailed images of all sides (and the top) of every car that comes in, meaning any potential previous damage is documented indisputably.

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    Save Money
    If you didn’t cause the damage—you don’t pay for it. Avoid paying for falsely attributed claims without sacrificing customer loyalty, thanks to video proof.
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    See All Sides
    Our Service Lane System records vehicles as they enter, providing a video record of the sides and top of every vehicle that drives in—meaning all preexisting scrapes, dents, and more are captured.
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    Quick Resolution
    If a customer is claiming damage done during service, immediately address it with just a few clicks. Provide indisputable proof in the form of video and stills if damage was already in existence.
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    Maximize Labor Efficiency
    Replace or integrate directly into your service bay walk-arounds. Rather than service bay employees spending precious service time documenting car condition by hand, SLKs comprehensively capture all angles in an instant.
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    Improve Customer Relations
    Sharing footage with customers goes a long way to provide transparency, and the speed with which this information can be accessed cuts down their wait time. Turn a potential damage claim into a revenue potential by offering to fix the damage while your customer’s car is there for service.

OUR DIFFERENCE

01.

DECADES OF SECURITY EXPERIENCE

Eyewitness’s Tactical Operations Center (TOC) at our Maryland headquarters is comprised of many former and active-duty military and police personnel, who work with our product teams and sales staff to ensure customers receive the proper security solutions to fit their facility’s needs. Our internal access control team has combined decades of access control solution experience at some of the largest business campuses in the country.

02.

CUSTOMER SATISFACTION

Our clients remain trusted partners in security, with a 97% annual customer retention rate over 15 years of industry service. At Eyewitness, there’s no “one size fits all” security program: We design security plans and operating procedures tailored to each customer’s location and needs. Dedicated account managers support each of their clients through personalized access to Eyewitness resources and troubleshooting, should the need arise.

 

03.

SOLUTIONS-DRIVEN TECHNOLOGY

We only install world-class hardware combined with the most intuitive and secure software at our customers’ businesses. (After all, your security system is only as secure as its weakest link.) Every security system we oversee is dynamic, to grow with your business. Need more security? We’ve got you covered.

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